AVAILABILITY

 For the mixed case special offers we reserve the right to substitute a wine of similar quality and price should any wine become short.

 If a certain vintage is essential to your order then please advise us at the time of placing your order in the 'other details' box of the secure order form. Otherwise vintages may 'follow on' subject to similar prices and quality.

 All items are offered subject to availability. In the unlikely event of the short supply of any lines this will be advised by email for your approval before payment.

DESPATCH

 We endeavour to despatch all goods within 24 hours of receiving your order (though of course depending on when you place your order it may take up to 48 hours for us to receive it.)

 If for any reason we are unable to despatch your order within 1 working day of receiving it we will contact you by email within this time to inform you of the expected delivery schedule. (Around Easter and End of Year periods you may have to allow us a little longer.) Note that if you prefer to pay by cheque the procedure will be different - see here.

DELIVERY WITHIN THE BRITISH ISLES
 Your complete and accurate postcode is always essential for our deliveries. If you are unsure of it, there is a connection to the Multimap website at the bottom of our links page here. Or direct to the Royal Mail here.

 Should you prefer to receive your delivery on a specific day of the week (Monday to Friday) within our mainland delivery area - that's everywhere except the postcodes below (click here) - you can specify this in the 'other details' section when you place your order, but please leave us adequate lead time to achieve this! Any doubts please enquire of us by email. With increasing congestion, distribution timetables cannot be absolutely guaranteed. Nonetheless every possible effort will be made to comply with delivery requirements.

 For orders of less than one dozen bottles to one address there is a delivery charge within the UK mainland of £9.99 including VAT per consignment, as we need to reflect the additional labour and packaging that is required for small consignments. If you have a large quantity of small consignments to despatch we may be able to reflect a 'productioon line' reduction - please contact us to enquire.

 For orders of one dozen bottles or more to one address, there is a delivery charge within the UK mainland of £6.99 including VAT per consignment.

 Offshore destinations are likely to incur an extra charge - currently the Isle of Wight and the Scilly Isles are both delivered next day and there is a supplement of £5 per consignment. The Isle of Man, Orkney, Shetland and Northern Ireland incur a £5.00 surcharge per dozen bottles (or part) and a charge of £8 per box of up to a dozen bottles thereafter. Normal delivery times for these areas are within 3 working days of despatch. For delivery to Southern Ireland the charge is approximately £17.95 for a dozen bottles. For other island and offshore destinations - please enquire here.

 Goods for UK postcodes - excepting those below and all BT and IM postcodes - are despatched on overnight weekday delivery. (Deliveries take place throughout the day and particularly for home addresses at busy periods can take place up until about 8pm). We will normally email you on the day of despatch so you know which day the delivery is scheduled for, or to confirm despatch if you have chosen a specific day.

 Customers in the Highlands of Scotland (click here for the postcodes involved) should allow extra time for delivery. Unfortunately a specific delivery day is not currently achieveable in these postcodes without extra cost.

 Our couriers will not undertake to leave goods without a signature unless specifically instructed. Please be sure to advise us in the 'other details' box on the secure order form if you are happy for your goods to be left in a garage, greenhouse or with the neighbours at number 26!

 If unable to obtain a signature our couriers will place a card through your letterbox to indicate they have attempted delivery and they will probably try the next day or may ask you to contact them with a view to delivering at another time. There are usually no more than two delivery attempts made, so please do be sure to contact the courier - or if this is difficult just email here.

 If you do not receive your order on the day or within the time we have advised (or receive a card from the couriers, whose name we will have indicated) please contact us by email as soon as possible and in any case within 24 hours.

 Please check goods at time of delivery and report any discrepancies both by signing the courier's receipt appropriately, and to us by email within 24 hours so that we can resolve the problem promptly.

 If you require delivery to an address other than your credit card statement address it is helpful if you can indicate the landline telephone number of the card statement address. Please be aware that omission of this information can cause delay, as it may be a requirement for card processing prior to despatch.

 If you find that you require delivery to an alternative UK address because delivery to the original address was not possible, please note that, unless this is geographically very close, a further delivery charge is likely to be incurred.

 Mainland postcodes where additional time for delivery should be allowed are the following: AB31, AB33-38, AB40, AB44-45, AB51-56, IV1-IV32, IV36 - IV40, IV52-54, IV63, KW1-14, PA21-38, PH19 -41, PH49-50. Generally in these postcode areas an extra two days should be allowed for delivery. If timing is very important you should note that this is likely to come at extra cost.

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DELIVERY OUTSIDE THE UNITED KINGDOM

 Delivery to mainland Europe (and even further afield) is a regular feature of our work but naturally this is at extra cost - you'll need to email us for a quote. Consignments containing alcohol sent to countries outside the European Union may incur customs duty in the destination country. As EU members are getting quite numerous we have helpfully listed the members at the bottom of the gifts page (click here). Please also remember that some countries, notably the USA and Canada, will not allow alcohol into the country unless it is going to a nominated and registered importer.